Delivery & Returns

UK Delivery & Shipping

The cost of delivery and shipping within the UK is a flat rate fee of £3.95 GBP. Provided your selected product(s) are in stock, we aim to process and ship your order in 1 – 2 working days. Items are shipped using the Royal Mail Signed For 2nd Class service which aims to deliver your parcel in 2-3 working days, providing that someone is able to sign for the package.

To request a tracking number please contact us via our contact page.

International Delivery & Shipping

The cost of delivery and shipping outside of the UK is a flat rate fee of £10.10 GBP. Provided your selected product(s) are in stock, we aim to process and ship your order in 1 – 2 working days. Items are shipped using the Royal Mail International Signed & Tracked service which aims to deliver your parcel in 5-7 working days, but this is subject to the package passing customs in your country swiftly.

To request a tracking number please contact us via our contact page.

Jordana Ticia Cosmetics Returns Policy

At Jordana Ticia, customer satisfaction is vital to us. So, if you are unhappy with your purchase we have a 14 day return policy. We are able to offer you a refund providing that the item is returned in the 14 day window, and is unused, in its original condition.

Returning the parcel is the responsibility of the customer & therefore we recommend using a recorded delivery service and keeping your proof of postage, in the unlikely event that the return could be lost in the courier transit process.

The cost of the returned parcel is also down to the customer.

Due to EU hygiene regulations we can’t refund, replace or exchange makeup that is returned to Jordana Ticia in non-saleable condition.

We will be happy to offer an exchange on any faulty goods.

Jordana Ticia Cosmetics Returns Address

Please send all returns to:

Jordana Ticia Returns
Suite 22, Lowry Mill, Lees Street
Swinton
M27 6DB

Please allow 7 working days for your return to be processed. Once we have processed the return via Paypal we will inform you by email. For Paypal refunds it states that it takes 3-5 days for the money to appear back in your bank and for card refunds we would also leave 1-10 days to clear through the bank.

Payment Methods

We accept all major credit and debit cards through PayPal’s secure service or direct payments from your PayPal account. No financial details (e.g. cards numbers) are passed to us or stored on the server.

Please note that you do not need a PayPal account to make payments for products that you wish to purchase from the store. You can instead use a credit or debit card of your choice. To do so, when you are redirected over to the PayPal website, click the link marked “Pay without PayPal account” and a new page will load containing a form with the relevant fields to use a credit or debit card to make a payment.

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